Cancellation Policy for Consumers

Consumers have a right of revocation according to the following regulations:

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Froach, 

Friedenstraße 92

10249 Berlin

Fax: +49 (0)30 679 50 849 / E-Mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from

you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard

delivery offered by us), without undue delay and in any event not later than 14 days from

the day on which we recieve your notification of withdrawal from this contract. We

will carry out such reimbursement using the same means of payment as you used for the

initial transaction, unless you have expressly agreed otherwise; in any event, you will not

incur any fees as a result of such reimbursement. We may withhold reimbursement until

we have received the goods back or you have supplied evidence of having sent back the

goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of Withdrawal Policy

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

– To

Froach GmbH

Friedenstraße 92

10249 Berlin


Fax: +49 (0)30 679 50 849 / E-Mail:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the

following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date


(*) Delete as appropriate.


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